Contact
Contact us
Questions about your results, corrections to our guides, privacy requests or general feedback — we read everything.
The quickest way to reach us is by email:
We aim to reply within a few working days. Please include your browser and, if your question is about a specific result, roughly when you ran the test.
Privacy requests
For questions about how your data is handled, or to exercise your data protection rights, use the same address and mention “privacy” in the subject line. Details of what TestConn does and does not store are in the Privacy Policy.
Before you write
Many questions are already answered in the frequently asked questions on the speed-test page — including why results differ between tools and why packet loss shows N/A.